We are committed to managing your personal information in accordance with the law. The POPIA tells us how to keep your personal information safe and confidential.
Personal information refers to information such as your ID number, date of birth, gender, contact details, medical condition and treatment, medical scheme, medical reports and results and payment detail.
Should you provide us with personal information about any other person, please ensure that you may legally do so and that they understand how we will use their information.
We obtain your personal information directly from you, but we may also obtain it from other sources such as your next-of-kin, other treating practitioners or your medical scheme.
To provide you with appropriate medical services, for billing purposes and to communicate with and report to you, your medical scheme, referring practitioners and other authorised persons as provided for in the law.
We may share your personal information with other treating practitioners, your next-of-kin, your medical scheme / other funders, our service providers and advisers, (subject to confidentiality undertakings), credit bureaus and regulatory bodies, when necessary and lawful. If we must provide your information to a person in another country, we will obtain your prior consent, unless we may do so in terms of the law.
We maintain records of your personal information as long as we require the information for lawful purposes related to the services we provide.
We regularly update our protective measures to ensure the security, integrity and confidentiality of your information.
You have the right to obtain copies of your records and, if required, correct your personal information subject to restrictions imposed in legislation. Our PAIA Manual describes the process you must follow.
Should we have your consent, we may inform you about our supplementary products and services. You may at any time opt out from receiving such information.
Please address any enquiries or concerns to firstname.lastname@example.org.